Privacy Policy

Introduction

bat99 is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform. This Privacy Policy explains in clear terms what information we collect when you use our services, how we use that information, and the choices and rights available to you as a player registered on bat99.

By creating an account or using any service on bat99, you confirm that you have read and accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all users accessing bat99 from Bangladesh and any other jurisdiction.

Information We Collect

bat99 collects information that is necessary to operate a safe, legal, and fair online gaming and betting environment. The categories of information we collect are outlined below.

Registration and Account Information

• Full name as it appears on a government-issued identification document
• Date of birth (used to verify the 21+ age requirement for all players)
• Valid email address and mobile phone number (including bKash, Nagad, or Rocket-registered numbers)
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

Financial and Transaction Information

• Deposit and withdrawal amounts and transaction histories linked to bKash, Nagad, Rocket, Upay, or bank transfers
• Payment method identifiers (mobile wallet numbers, partial card numbers where applicable) used on the platform
• Currency amounts always expressed in Bangladeshi Taka (BDT / ৳) in our records

Technical and Usage Information

• IP address, device type, operating system version, and mobile browser information
• Session data: pages visited, games played, betting history, and time spent on platform features
• Cookies and similar tracking technologies as described in the Cookies section below

How We Use Your Information

The personal information bat99 holds is used exclusively to deliver, maintain, and improve our services. Below are the specific purposes for which your data is processed.

• To verify your identity and confirm that you meet the 21+ age requirement before activating your account
• To process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, and supported bank transfers
• To personalise your gaming experience — recommending cricket betting markets, slot titles, and casino games relevant to your activity
• To communicate important account notifications, bonus offers, responsible gaming reminders, and platform updates by email or SMS
• To detect and prevent fraud, money laundering, bonus abuse, and any activity that violates our Terms & Conditions
• To conduct internal analytics that help us improve platform performance, payment speeds, and game selection for our Bangladesh player base

bat99 does not use your personal data for any purpose beyond what is described in this policy without first obtaining your explicit consent.

Sharing Your Information

bat99 does not sell personal data. We may share certain information with trusted third parties strictly where necessary to operate our platform, subject to confidentiality agreements. The circumstances under which data may be shared are limited to the following.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the minimum transaction data required to complete financial operations
• Game platform providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data to deliver game content
• Legal authorities: where required by applicable law, court order, or regulatory directive, bat99 may disclose information to the relevant authorities
• Fraud prevention and security partners who assist in monitoring suspicious activity, subject to strict data processing agreements

Any third party receiving data from bat99 is bound by contractual obligations to use that data only for the specified purpose and to maintain appropriate security standards.

Payment and Financial Data

bat99 processes financial transactions using locally trusted mobile payment gateways including bKash, Nagad, and Rocket — methods widely used across Bangladesh from Dhaka to Chittagong, Sylhet, Rajshahi, Khulna, and beyond. All financial data transmitted during a deposit or withdrawal is encrypted in transit and never stored in plain text on our servers.

We retain transaction records for a minimum period required to comply with applicable financial recordkeeping obligations. These records are accessible only to authorised bat99 personnel and are not shared with unrelated third parties.

Cookies and Tracking Technologies

bat99 uses cookies and similar local storage technologies to improve platform functionality and user experience. Cookies help us remember your language preference, keep you logged in during a session, and understand which sections of the platform you use most. We use three categories of cookies.

• Strictly necessary cookies: required for the platform to function correctly (e.g. session authentication, security tokens)
• Functional cookies: store preferences such as language settings so you do not need to re-select them each visit
• Analytics cookies: anonymised data about how users navigate the platform, used to improve performance and content relevance

You may disable non-essential cookies through your mobile browser settings. Note that disabling certain cookies may affect platform functionality. bat99 does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

bat99 retains your personal data for as long as your account remains active and for a reasonable period thereafter. The retention period for each data type is determined by the purpose for which it was collected and any applicable legal or regulatory requirement.

When you close your bat99 account, we will delete or anonymise your personal data within a reasonable timeframe, except where data must be retained to meet financial recordkeeping obligations, resolve disputes, or comply with a valid legal request. Anonymised or aggregated data (which cannot identify you personally) may be retained indefinitely for analytical purposes.

Your Rights

As a bat99 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details.

• Right of access: request a copy of the personal data bat99 holds about you
• Right to rectification: request correction of any inaccurate or incomplete data held on your account
• Right to erasure: request deletion of your personal data, subject to any overriding legal retention obligations
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to object: object to the processing of your data for direct marketing or profiling purposes

bat99 will respond to all verified data rights requests within a reasonable period. We may need to verify your identity before processing a request to protect against unauthorised access to account data.

Security of Your Data

bat99 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption for all data in transit, and stored data is protected behind access-controlled infrastructure with regular security assessments.

Despite these measures, no online platform can guarantee absolute security. We encourage all bat99 users to maintain strong, unique passwords for their accounts, avoid logging in on shared or public devices, and contact support immediately if they suspect unauthorised account access.

Third-Party Links

The bat99 platform may reference or display content from third-party service providers (such as game studios and payment partners). bat99 is not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policies of any external service you choose to interact with.

Children's Privacy

bat99 is strictly an adult-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If you believe a minor has registered on bat99, please contact us immediately at [email protected] so we can investigate and remove the account.

Changes to This Privacy Policy

bat99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or industry best practices. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of bat99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bat99 handles your personal data, please contact our support team. We are available 24/7 and committed to responding to all privacy-related enquiries promptly.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all data rights and privacy enquiries within 5 business days.